1. How do I make a booking online? |
2. Do I have to make my booking on-line? |
3. When do I pay for my reservation? |
4. What is the cancellation policy and how do I cancel my booking? |
5. How is a cancellation refunded? |
6. What happens if I want to move my hotel booking start date? |
7. How are our prices so good? |
8. Who will confirm my reservation? |
9. If I require help or support what do I do? |
10. What do I do if the hotel tries to charge me for my reservation? |
11. What do I do if I am not happy with the hotel or my room when I arrive? |
12. What if I simply need to amend my booking? |
13. What do I require when checking in at the hotel? |
14. Are my credit card details safe to use on your system? |
15. Is my reservation guaranteed? |
16. What are my personal details used for? |
17. Can I add a night to my reservation? |
18. What credit cards can I use? |
19. Is breakfast included in the rate? |
20. The price has gone up since I last checked in. Why? |
21. Are the hotels all en-suite? |
22. Do the prices include VAT and credit card charges? |
23. If I am travelling with my children how many can be accommodated? |
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1. How do I make a booking online?
Our booking system is simple and easy to use, simply follow the simple process and on screen instructions. Once you have imputed your selected destination, arrival date and any other relevant information select search and our booking system will search in real time for available hotels. The system will display all available hotels that match your criteria. You can click to find further information about the hotel. To book a hotel, select your chosen hotel and follow the simple and fully secure booking process. Your booking will be completed instantly and a confirmation sent to you by e-mail.
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2. Do I have to make my booking on-line?
No, at travgate.com we still believe in personal service. If you wish to speak to one of our friendly tour coordinators for further help or assistance in making your booking please call us on +971 (04) 3598111 and we will be happy to help you with your reservation.
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3. When do I pay for my reservation?
All of our prices are pre paid at the time of booking. Your entire booking cost is charged to your card at the time of your booking and will appear on your card as CCAvenue e-transactions.
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4. What is the cancellation policy and how do I cancel my booking?
You must check your cancellation policy on your booking confirmation to see what the cancellation details are. It may vary from hotel to hotel. In the majority of cases you can cancel your reservation up to 48 prior to arrival date without charge, failure to cancel by this time will result in loss of 100% of booking cost. We recommend to our customers that when booking all holidays including short breaks that you find a suitable and comprehensive insurance cover. Should you cut your stay short we cannot offer a refund. The hotel cannot re-sell its beds at short notice and this is why are cancellation policy is set to these terms and conditions. You may cancel your reservation either by calling our call centre directly or by following our instructions for cancellation on our website.
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5. How is a cancellation refunded?
Your agreed cancellation amount will be refunded only to the card details used to pay for the original booking. Any cancellations will be refunded within 7 - 14 working days.
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6. What happens if I want to move my hotel booking start date?
So long as you are outside of the cancellation terms then we will try and move your reservation to another date, however we cannot guarantee the pricing and availability will remain the same.
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7. How are your prices so good?
Travgate.com has a tie-up with major hotel reservation wholesale suppliers who negotiate and contract prices direct with the Hotels and with large buying power this ensure are prices are kept low. We also keep unnecessary paperwork to a minimum with all confirmations being sent via e-mail ensuring that there are minimum costs and therefore we can pass the savings on to you, the customer.
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8. Who will confirm my reservation?
You do not need to contact the hotel at all; we do all the work for you. The prices are ours and not the hotels, the hotel is not obliged to offer you our price. You will receive an instant e-mail confirmation of your reservation, including full details of your stay and full cancellation policy. Should you not receive your booking confirmation within an hour please contact our friendly tour coordinators on +966 920017172 who will find your reservation for you.
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9. If I require help or support what do I do?
Should you require help or support at any stage during the booking process or leading up to your stay please contact our friendly tour coordinators on +966 920017172 and will be happy to assist you in any way.
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10. What do I do if the hotel tries to charge me for my reservation?
Call us instantly, your reservation is booked by us and we handle the payment to the hotel so you should have nothing further to pay the hotel other than any extras charged to your room.
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11. What do I do if I am not happy with the hotel or my room when I arrive?
Once you arrive at your destination hotel if you have any problems, report them in the first instance to the hotel manager. If you are not happy with the results of speaking to the hotels management please inform us of your problem in writing within 30 days of your stay via e-mail at info@travgate.com
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12. What if I simply need to amend my booking?
Please speak to our friendly tour coordinators on +966 920017172 and we will do our very best to help. Changes may only be able to be made outside of your cancellation period.
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13. What do I require when checking in at the hotel?
All you require as standard is your e-mail confirmation and a valid photo I.D. usually a passport is required. Always bring a credit card should you require to pay for any incidentals during your stay, some hotels will insist on a credit card being provided on arrival.
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14. Are my credit card details safe to use on your system?
It is very safe to use your credit card details. We take security very seriously at Top Adventure Travels & Tours LLC and travgate.com; all your details are secured by our payment system operated by CCAvenue e-transactions. The CCAvenue system is a secure payment server that transmits credit card details in an encrypted format, keeping your card details safe. Our site is also protected by firewalls and further detailed encryptions and is held on a secure server.
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15. Is my reservation guaranteed?
Yes, once you have received our confirmation e-mail, your reservation and allocation of rooms of that hotel, is confirmed from our suppliers.
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16. What are my personal details used for?
See our privacy policy for a full explanation; you will be informed at the time of booking exactly what your details are required for.
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17. Can I add a night to my reservation?
Yes, subject to availability, please speak to our tour coordinator should you wish to amend your booking. If you're booking is within our cancellation terms. You must speak to us prior to making any amendments to ensure that the possibility of you being charged cancellation charges in minimised.
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18. What credit cards can I use?
You can use most major credit cards including VISA, Visa Electron, MasterCard and American Express.
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19. Is breakfast included in the rate?
You are informed during the booking process, if breakfast is included; the majority of our contracted rates include breakfast where possible.
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20. The price has gone up since I last checked in. Why?
Our prices are based on availability at our partner allocations and they do change dependant on demand. We advise that it is better to book earlier if you find a hotel that you really want. As the date gets closer at the more popular hotels we begin to run out of availability.
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21. Are the hotels all en-suite?
The majority of our hotels are en-suite, 3 star and above; if they are not en-suite you will be informed during the booking process.
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22. Do the prices include VAT and credit card charges?
Our prices include VAT; the price you see is the price you pay. Should this be any different you will be informed during the booking process. All of our prices include credit card charges.
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23. If I am travelling with my children how many can be accommodated?
It fully depends on the hotel and the age of your children. Most hotels will only accommodate 1 child in with two adults per room, however when selecting your accommodation you can search for triple and in some cases quad rooms. Some hotels will allow additional rollaway beds to be put in their rooms and this may be at a small charge. Please contact our call centre for further information about family and child friendly hotels. Any additional children in the room may be charged small additional breakfast costs and this is at the sole discretion of the hotel. |
